Bundle of 9 Courses:
Six Sigma: Reducing Variation to Improve Quality
Six Sigma: Listening to the Voice of the Customer
Six Sigma DMAIC: Defining the Problem
Six Sigma DMAIC: Measuring the Process
Six Sigma DMAIC: Analyzing the Process
Six Sigma DMAIC: Improving the Process
Six Sigma DMAIC: Controlling the Improved Process
Six Sigma DMAIC: Analyzing the Data
Final Exam: Six Sigma Team Implementation
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You'll gain a basic understanding of what variation is, the key causes of variation and how to classify these causes as a step toward their elimination, and the basics of process management. Finally, you'll be given a thorough review of the Six Sigma Team and the role each team member plays in attracting and eradicating variation. Then you'll apply the all-important DMAIC problem-solving model to real-world situations.
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You'll discover methods for specifically identifying your customers--that means all your customers, including ones you may not have realized you serve--and you'll learn how to apply the Kano Model to understanding customer requirements in your workplace. Then you'll take your understanding of your customers to a higher level by learning how to measure their requirements to the nth degree.
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In this course, Six Sigma DMAIC: Defining the Problem, Six Sigma Green Belts and team members are given a systematic, objective, and measurable process for quantifying the challenges facing your organization. You will learn about "The Project Charter", "The SIPOC Diagram" , and "Stakeholder Analysis" in order to master the subtleties of identifying and managing the very people whose buy-in you need to guarantee the success of your Six Sigma project.
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This course provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely measuring them. You'll learn what to measure, the five types of data that can be collected, the relative strengths of the Defects per Unit (DPU) and Defects per Opportunity (DPO) measurement techniques, key applications for data stratification, three tools for collecting data, four data sampling methods, and data collection planning guidelines.
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This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. You'll explore 1) the best methods to present and interpret the data that reflects a problem, 2) the skills and tools that can help you analyze the data to get at the real cause and the effects of the problem, and 3) tools that can help you verify that the causes you have isolated are in actuality the problem.
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This course offers methods for Six Sigma Green Belts and team members to put simple flowcharts to use to improve business processes that create defects. You'll explore 1) the world of flowcharts: what symbols to use in them, how to construct them, and why they're useful in pinpointing the trouble spots in your own business process; and 2) how to put flowcharts to work to eliminate the problems in a process and to add value for customers to existing business processes.
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In this course, you’ll consider how to work only the best ideas into an Improvement Plan by brainstorming improvement ideas, and by making effective use of the prioritization matrix. You'll also be introduced to FMEA (Failure Modes and Effects Analysis) and DoE (Design of Experiment analysis), sophisticated analysis tools. You'll also explore Building Support for an Improvement Plan.
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In this course you'll focus on maintaining quality--or, in Six Sigma language, on "controlling" the improved process. You'll look at quality control, and see how to build quality control "checks" into an improved process and how to develop the best quality control plan. You'll see how you can continuously monitor an improved process by using simple charting tools, and explore tips and tactics for maintaining the Six Sigma level of perfection through the ownership of the responsibilities.
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Generally taken near the end of a program, Final Exam: Six Sigma Team Implementation enables the learner to test their knowledge in a testing environment.
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