 |
|
 |
|
|
|
|
|
 |
Course Bundle: Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures - 4.0 hours- "Critical Requirements and Benchmarking for Six Sigma" - 2.0 hours Item oper-12-a01-bs-enus
- "Business Performance and Financial Measures in Six Sigma" - 2.0 hours Item No.oper-12-a02-bs-enus
|
|
|
| Critical Requirements and Benchmarking for Six Sigma - 2 hoursThe success of Six Sigma deployment in an organization largely depends on the success of individual Six Sigma projects. Organizational stakeholders, including customers, suppliers, and employees, have a strong influence on the implementation of Six Sigma projects. In turn, these projects impact the organizational stakeholders by throwing many opportunities and challenges before them. It is imperative that Six Sigma leaders determine the critical quality, cost, process, and delivery requirements from customers and the organization, and then align projects with these requirements. Benchmarking is used in Six Sigma projects to set measurement goals for the critical requirements against world-class and competitive reference points. Benchmarking may also be used at later stages in the projects to evaluate existing operations, compare them with best-in-class organizations, and incorporate best practices to maximize the success of improvement efforts. This course explores the Critical to x (C
|
|
|
| Business Performance and Financial Measures in Six Sigma - 2 hoursSix Sigma improvement begins with assessing the current performance of an organization's processes and products, and comparing it with the desired performance. An important part of this assessment is choosing a set of measures that will provide a comprehensive picture of how the company is achieving its goals of customer satisfaction, organizational learning and improvement, internal process performance, and bottom-line financial growth. This course examines business measures in two categories: business performance measures and purely financial measures, exploring how these measures reveal the current state of the business and point to gains achievable through Six Sigma. This course explores how businesses use balanced scorecard and key performance indicators (KPIs) to find their critical success factors and use them to measure progress toward organizational goals. It also explores the varied and sometimes unexpected effects of customer loyalty on business success. Turning to purely fi
|
|
|
|
|
|
|
|
|
 |
|
 |
